Hakam Immigration Services Inc.
Last Updated: May 5, 2026
Hakam Immigration Services Inc. (“Hakam Immigration,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, book a consultation, contact us, use our services, or otherwise communicate with us.
By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.
1. Who We Are
Hakam Immigration Services Inc. is a Canadian immigration consulting business based in British Columbia, Canada. We provide immigration-related consultation, advisory, and application support services.
Our services may include consultations and support related to temporary residence, permanent residence, family sponsorship, study permits, work permits, inadmissibility concerns, refusals, and other Canadian immigration matters.
As a regulated immigration consulting practice, we are also subject to professional confidentiality obligations. The Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees requires licensees to keep confidential all information obtained in relation to a client or former client and to take necessary measures to maintain confidentiality indefinitely.
2. Personal Information We Collect
We may collect personal information directly from you when you:
- Visit our website;
- Fill out a contact form;
- Book a consultation;
- Communicate with us by email, phone, WhatsApp, social media, or other channels;
- Attend a consultation;
- Sign a consultation agreement or service agreement;
- Submit documents for review;
- Make a payment;
- Subscribe to updates, if applicable;
- Engage us to provide immigration consulting services.
The personal information we may collect includes:
Contact Information
Your name, email address, phone number, location, country of residence, and preferred method of communication.
Immigration and Personal Background Information
Information about your immigration status, citizenship, residency history, education, employment, family members, travel history, previous applications, refusals, inadmissibility concerns, and other details relevant to your immigration matter.
Documents and Supporting Records
Copies of passports, permits, refusal letters, immigration forms, educational documents, employment letters, financial documents, family documents, identity documents, and other materials you choose to provide.
Payment Information
Billing details, payment confirmation information, invoice records, and transaction-related information. We do not intentionally store full credit card details on our website. Payments may be processed by third-party payment providers.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, pages visited, referring pages, approximate location, and website usage data.
3. How We Use Your Personal Information
We collect and use personal information for reasonable business and professional purposes, including to:
- Respond to your inquiries;
- Schedule and manage consultations;
- Assess whether we can assist with your matter;
- Provide immigration consulting services;
- Prepare, review, or support immigration-related applications;
- Communicate with you about your file;
- Verify your identity and documents where necessary;
- Process payments and issue receipts or invoices;
- Maintain client records;
- Comply with legal, regulatory, accounting, and professional obligations;
- Improve our website, services, and client experience;
- Prevent fraud, misuse, or unauthorized access;
- Send service-related communications.
We only collect personal information that is reasonably necessary for the purposes identified. BC’s privacy guidance for private organizations emphasizes that organizations must develop and follow privacy policies and practices to meet their obligations under PIPA.
4. Consent
We collect, use, and disclose your personal information with your consent, except where permitted or required by law.
Your consent may be express, such as when you submit a form, book a consultation, sign an agreement, upload documents, or communicate directly with us. Consent may also be implied where your actions clearly indicate that you wish to receive a response or service from us.
You may withdraw your consent at any time, subject to legal, contractual, professional, or practical limitations. If you withdraw consent, we may not be able to continue providing certain services.
5. Immigration Consultations and Client Files
Information shared during a consultation may be sensitive and may include personal, family, financial, employment, immigration, or legal history.
If you become a client, we may create and maintain a client file containing information and documents relevant to your matter. This may include notes, forms, communications, document copies, drafts, submissions, and other records.
We use this information only for purposes connected to the service you requested, unless you authorize another use or disclosure, or unless disclosure is required or permitted by law.
6. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information only where reasonably necessary, including to:
- Immigration, refugee, citizenship, or government authorities, where required for your matter and with appropriate authorization;
- Third-party service providers that help us operate our business, such as booking platforms, payment processors, cloud storage providers, email providers, CRM systems, website hosting providers, or secure communication tools;
- Professional advisors, such as accountants, lawyers, or compliance advisors;
- Regulatory bodies, if required by applicable professional obligations;
- Law enforcement, courts, tribunals, or government authorities where required by law;
- Another representative or professional if you authorize us to do so.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled securely and only for the purposes for which it was provided.
7. Third-Party Platforms and Tools
Our website and business operations may use third-party tools or services, including but not limited to:
- Website hosting providers;
- Contact form tools;
- Booking platforms such as Calendly or similar services;
- Video meeting platforms;
- Payment processors;
- Analytics tools;
- Email and cloud storage services;
- Social media platforms;
- Advertising or tracking tools, if enabled.
These third parties may collect, process, or store information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use when interacting with us.
8. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, support website performance, and improve user experience.
Cookies are small files placed on your device when you visit a website. They may help us understand which pages are visited, how users navigate the site, and how we can improve the website.
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
If we use analytics or advertising tools, these tools may collect information such as your IP address, device information, browsing behaviour, and interaction with website pages.
9. Email, WhatsApp, and Online Communications
You may communicate with us through email, WhatsApp, social media, online forms, or other electronic channels. While we take reasonable steps to protect communications, electronic communication is not always fully secure.
By communicating with us through these channels, you acknowledge that there are inherent privacy and security risks, including possible unauthorized access, interception, misdelivery, or platform-related processing.
For sensitive documents or information, we may request that you use a more secure method of transmission.
10. Storage and Security of Personal Information
We use reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, copying, modification, or disposal.
These safeguards may include password protection, restricted access, secure storage systems, encryption where appropriate, internal access controls, and careful handling of client documents.
No method of electronic storage or transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.
11. Retention of Personal Information
We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal and professional obligations, resolve disputes, and meet regulatory requirements.
Client files may be retained for a period required or recommended under applicable professional, regulatory, legal, tax, or accounting obligations.
When personal information is no longer required, we will securely delete, destroy, anonymize, or archive it in accordance with our record retention practices.
12. Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you, subject to legal and professional limitations.
You may also request that we correct inaccurate or incomplete personal information.
To request access or correction, please contact us using the contact details below. We may need to verify your identity before responding to your request.
13. Accuracy of Information
We rely on you to provide accurate, complete, and up-to-date information, especially where the information is used for immigration consultation or application purposes.
If your personal information changes, you should notify us as soon as possible.
14. International Storage or Processing
Some of our third-party service providers may store or process information outside British Columbia or outside Canada.
Where personal information is processed or stored in another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities.
15. Children and Minors
Our services may involve information about minors in family, study, sponsorship, or immigration matters.
Where we collect personal information about a minor, we do so only where reasonably necessary for the immigration-related service requested and, where appropriate, with consent from a parent, guardian, or authorized representative.
16. Marketing Communications
We may send you updates, educational content, or service-related information if you have consented to receive such communications or where permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe link, if available, or by contacting us directly.
We may still send you non-marketing communications related to your consultation, file, payment, agreement, or service.
17. Links to Other Websites
Our website may contain links to third-party websites, including government websites, regulatory bodies, booking platforms, payment processors, social media platforms, or educational resources.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.
18. No Guarantee of Immigration Outcome
Providing personal information to us, booking a consultation, or using our services does not guarantee any immigration result, approval, visa, permit, status, or decision from Immigration, Refugees and Citizenship Canada, the Canada Border Services Agency, the Immigration and Refugee Board of Canada, or any other authority.
Immigration decisions are made by the relevant government or tribunal authority.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, technology, or website functionality.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
20. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact:
Hakam Immigration Services Inc.
Privacy Contact: [Insert Name or Title, e.g., Privacy Officer / Principal Consultant]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address, if you want it public]
Website: hakamimmigration.com
21. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to address the issue.
Privacy Policy
Hakam Immigration Services Inc.
Last Updated: [Insert Date]
Hakam Immigration Services Inc. (“Hakam Immigration,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, book a consultation, contact us, use our services, or otherwise communicate with us.
By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.
1. Who We Are
Hakam Immigration Services Inc. is a Canadian immigration consulting business based in British Columbia, Canada. We provide immigration-related consultation, advisory, and application support services.
Our services may include consultations and support related to temporary residence, permanent residence, family sponsorship, study permits, work permits, inadmissibility concerns, refusals, and other Canadian immigration matters.
As a regulated immigration consulting practice, we are also subject to professional confidentiality obligations. The Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees requires licensees to keep confidential all information obtained in relation to a client or former client and to take necessary measures to maintain confidentiality indefinitely.
2. Personal Information We Collect
We may collect personal information directly from you when you:
- Visit our website;
- Fill out a contact form;
- Book a consultation;
- Communicate with us by email, phone, WhatsApp, social media, or other channels;
- Attend a consultation;
- Sign a consultation agreement or service agreement;
- Submit documents for review;
- Make a payment;
- Subscribe to updates, if applicable;
- Engage us to provide immigration consulting services.
The personal information we may collect includes:
Contact Information
Your name, email address, phone number, location, country of residence, and preferred method of communication.
Immigration and Personal Background Information
Information about your immigration status, citizenship, residency history, education, employment, family members, travel history, previous applications, refusals, inadmissibility concerns, and other details relevant to your immigration matter.
Documents and Supporting Records
Copies of passports, permits, refusal letters, immigration forms, educational documents, employment letters, financial documents, family documents, identity documents, and other materials you choose to provide.
Payment Information
Billing details, payment confirmation information, invoice records, and transaction-related information. We do not intentionally store full credit card details on our website. Payments may be processed by third-party payment providers.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, pages visited, referring pages, approximate location, and website usage data.
3. How We Use Your Personal Information
We collect and use personal information for reasonable business and professional purposes, including to:
- Respond to your inquiries;
- Schedule and manage consultations;
- Assess whether we can assist with your matter;
- Provide immigration consulting services;
- Prepare, review, or support immigration-related applications;
- Communicate with you about your file;
- Verify your identity and documents where necessary;
- Process payments and issue receipts or invoices;
- Maintain client records;
- Comply with legal, regulatory, accounting, and professional obligations;
- Improve our website, services, and client experience;
- Prevent fraud, misuse, or unauthorized access;
- Send service-related communications.
We only collect personal information that is reasonably necessary for the purposes identified. BC’s privacy guidance for private organizations emphasizes that organizations must develop and follow privacy policies and practices to meet their obligations under PIPA.
4. Consent
We collect, use, and disclose your personal information with your consent, except where permitted or required by law.
Your consent may be express, such as when you submit a form, book a consultation, sign an agreement, upload documents, or communicate directly with us. Consent may also be implied where your actions clearly indicate that you wish to receive a response or service from us.
You may withdraw your consent at any time, subject to legal, contractual, professional, or practical limitations. If you withdraw consent, we may not be able to continue providing certain services.
5. Immigration Consultations and Client Files
Information shared during a consultation may be sensitive and may include personal, family, financial, employment, immigration, or legal history.
If you become a client, we may create and maintain a client file containing information and documents relevant to your matter. This may include notes, forms, communications, document copies, drafts, submissions, and other records.
We use this information only for purposes connected to the service you requested, unless you authorize another use or disclosure, or unless disclosure is required or permitted by law.
6. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information only where reasonably necessary, including to:
- Immigration, refugee, citizenship, or government authorities, where required for your matter and with appropriate authorization;
- Third-party service providers that help us operate our business, such as booking platforms, payment processors, cloud storage providers, email providers, CRM systems, website hosting providers, or secure communication tools;
- Professional advisors, such as accountants, lawyers, or compliance advisors;
- Regulatory bodies, if required by applicable professional obligations;
- Law enforcement, courts, tribunals, or government authorities where required by law;
- Another representative or professional if you authorize us to do so.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled securely and only for the purposes for which it was provided.
7. Third-Party Platforms and Tools
Our website and business operations may use third-party tools or services, including but not limited to:
- Website hosting providers;
- Contact form tools;
- Booking platforms such as Calendly or similar services;
- Video meeting platforms;
- Payment processors;
- Analytics tools;
- Email and cloud storage services;
- Social media platforms;
- Advertising or tracking tools, if enabled.
These third parties may collect, process, or store information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use when interacting with us.
8. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, support website performance, and improve user experience.
Cookies are small files placed on your device when you visit a website. They may help us understand which pages are visited, how users navigate the site, and how we can improve the website.
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
If we use analytics or advertising tools, these tools may collect information such as your IP address, device information, browsing behaviour, and interaction with website pages.
9. Email, WhatsApp, and Online Communications
You may communicate with us through email, WhatsApp, social media, online forms, or other electronic channels. While we take reasonable steps to protect communications, electronic communication is not always fully secure.
By communicating with us through these channels, you acknowledge that there are inherent privacy and security risks, including possible unauthorized access, interception, misdelivery, or platform-related processing.
For sensitive documents or information, we may request that you use a more secure method of transmission.
10. Storage and Security of Personal Information
We use reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, copying, modification, or disposal.
These safeguards may include password protection, restricted access, secure storage systems, encryption where appropriate, internal access controls, and careful handling of client documents.
No method of electronic storage or transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.
11. Retention of Personal Information
We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal and professional obligations, resolve disputes, and meet regulatory requirements.
Client files may be retained for a period required or recommended under applicable professional, regulatory, legal, tax, or accounting obligations.
When personal information is no longer required, we will securely delete, destroy, anonymize, or archive it in accordance with our record retention practices.
12. Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you, subject to legal and professional limitations.
You may also request that we correct inaccurate or incomplete personal information.
To request access or correction, please contact us using the contact details below. We may need to verify your identity before responding to your request.
13. Accuracy of Information
We rely on you to provide accurate, complete, and up-to-date information, especially where the information is used for immigration consultation or application purposes.
If your personal information changes, you should notify us as soon as possible.
14. International Storage or Processing
Some of our third-party service providers may store or process information outside British Columbia or outside Canada.
Where personal information is processed or stored in another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities.
15. Children and Minors
Our services may involve information about minors in family, study, sponsorship, or immigration matters.
Where we collect personal information about a minor, we do so only where reasonably necessary for the immigration-related service requested and, where appropriate, with consent from a parent, guardian, or authorized representative.
16. Marketing Communications
We may send you updates, educational content, or service-related information if you have consented to receive such communications or where permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe link, if available, or by contacting us directly.
We may still send you non-marketing communications related to your consultation, file, payment, agreement, or service.
17. Links to Other Websites
Our website may contain links to third-party websites, including government websites, regulatory bodies, booking platforms, payment processors, social media platforms, or educational resources.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.
18. No Guarantee of Immigration Outcome
Providing personal information to us, booking a consultation, or using our services does not guarantee any immigration result, approval, visa, permit, status, or decision from Immigration, Refugees and Citizenship Canada, the Canada Border Services Agency, the Immigration and Refugee Board of Canada, or any other authority.
Immigration decisions are made by the relevant government or tribunal authority.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, technology, or website functionality.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
20. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact:
Hakam Immigration Services Inc.
Privacy Contact: [Insert Name or Title, e.g., Privacy Officer / Principal Consultant]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address, if you want it public]
Website: hakamimmigration.com
21. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to address the issue.
You may also have the right to contact the applicable privacy authority, such as the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia, depending on the nature of the concern.